Returns & Refund Policy

At Zendure, we stand behind the quality of our power solutions and offer a 30-day money-back guarantee to ensure your absolute satisfaction. If your product is defective or does not meet your expectations, we provide a streamlined return process for all eligible electronic devices.

1

Initiate Your Request

Contact our support team within 30 days of delivery with your order number and proof of purchase to receive a Return Merchandise Authorization (RMA).

2

Prepare the Package

Securely pack the device in its original packaging, including all cables, accessories, and documentation to ensure a full refund.

3

Ship to Zendure

Affix the provided shipping label to your package and drop it off at the designated carrier location for transit to our inspection center.

4

Inspection and Refund

Once our technicians verify the item's condition, your refund will be processed back to your original payment method within 7-10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing